Ok, so, I need to complain.
I went to the Friendly’s in Danbury, Conn., with my husband and son (just over a year old) today for lunch. Figuring that it’s a good, family friendly restaurant, I thought it would be a good place for a treat for my boy. He’s been such a trooper about going to daycare for the first time over the past month that I feel like he deserves it.
Anyway, back to the rant.
We were seated right away (yay!) but by the bathroom (boo! but someone has to sit there, and it really doesn’t bother me that much). We weren’t given a children’s menu (boo! toddlers eat too) until about 15 minutes later when our waiter decided to finally greet us.
Yes. It took 15 minutes to greet us.
Now, I understand that they were busy. And I can appreciate that it might have taken him that long to take our order, but he’d been within feet of our table at least twice without saying anything.
Finally we got to order…another 5 or 10 minutes later. Ugh. Cheesy mac and franks for Will, a barbecue beef sandwich for me (hold the ranch!), and honey barbecue chicken fingers for my husband (and the waiter asked if he wanted double fries instead of coleslaw, which Shawn was very happy about).
Another 10 or 15 minutes go by and our food finally comes. (Are you seeing the time issue here?!?) Despite the fact that it was the waiter’s idea, Shawn’s plate came with coleslaw and fries instead of the double fries. Despite my very clear request, there was a big squirt of ranch dressing on my sandwich. And poor Will, for whom this treat was all about, got a plate of mac and cheese that looked like it was at least a day old.
I sent mine back, and Will just ate the franks…he wasn’t into the mac and cheese at all. Frankly, I cannot blame him. Shawn sucked it up. Their fries aren’t that good anyway.
The food was otherwise a mediocre ok, though Shawn’s honey barbecue tenders looked NOTHING like the photo in the menu (ahhhh, false advertising?).
What else bugged me? The fact that despite my name clearly being embossed on the debit card, the waiter handed my husband the receipt to sign, for one. The fact that my son’s food was so awful. The fact that the children’s portions are WAY too big and we weren’t even ASKED if we wanted to take it home. The fact that the options were devoid of vegetables. The fact that I practically had to beg for a refill on my drink.
Oh, and most of all. Friendly’s has raised their prices. They are now on par with other chains like Chili’s, Applebee’s and Ruby Tuesday’s. Well, if I am going to spend money on food like that, I would rather have something a slot above mediocre.