Ever hear something shocking in a store from a worker? I have. It seems these days that customer service is nonexistent and employee conduct is reprehensible. There is no such thing as standing behind a product either . . .

Pottery Barn, late July

Me: I could never work in a store like this! The paycheck wouldn’t make it home.
Pottery Barn Cashier: You’d be surprised. You learn what to buy and what not to buy pretty quickly.
Me: Oh?
PB Cashier: Like this enamelware (gestures to a Sausalito plate I am buying), I would never spend money on this.
Me: I have a whole set at home. I just wanted to refill the few pieces we’ve damaged over the past few years.
PB Cashier: It chips so easily.
Me: Hmph. Well aside from the bowl and plate we broke, the only problem we’ve had is a few pieces got a funny patina.
PB Cashier: Oh, yea. That’s our warehouse staff. They mean well, but sometimes they don’t watch where they are spraying. You don’t know the crew we have here. (Laughs)

Now, mind you, I have owned this set for three years and we’ve broken three pieces over those years. That is normal wear and tear. While a few serving bowls I bought did chip quickly, overall the set has been solid. So I have NO idea what she’s talking about. And secondly, WHAT ARE THE WAREHOUSE PEOPLE SPRAYING EXACTLY?!? Besides, I doubt that would be the case since the patina took 2 years to show up on two pieces in the set.

And besides that, shouldn’t these employees be standing BEHIND their products, not talking about why they wouldn’t buy them?

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Big Y Supermarket, this evening

Bagger Girl: EW! (Holds up a package of pate for the cashier to check out. Meanwhile the purchaser is standing right there.)

I’m sorry, but since when was it okay for cashiers and baggers to critique your grocery purchases?!? I mean really! These kids need some better conduct training.

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